Understanding your federal student loans

Welcome to Sallie Mae Department of Education Loan Services! Now that you've got your funding and you're in school, here is some useful information regarding managing your federal student loans. Note that this information applies only to federal loans, not to any private student loans that you may have.

How your federal student loan is serviced

Wondering why your federal student loan is serviced by Sallie Mae?

The U.S. Department of Education (ED) is the lender for your Direct Loan(s). Sallie Mae is one of several approved federal loan servicers working on behalf of ED to service federal student loans.

Sallie Mae is here to provide customer service, answer your questions, help you manage your loans, process payments, and offer solutions to meet your needs.

You've completed your FAFSA, signed your Master Promissory Note, your school has received your loan funds, now your loan is assigned to a federal loan servicer to help you manage your loan repayment responsibilities.

Once your loan is assigned, your servicer will send you a welcome note telling you who they are and how to contact them along with other details.

Sallie Mae customers can always get account information by logging in to SallieMae.com or you're welcome to call us at 1-800-722-1300.

Direct Loans are:

Direct Subsidized

For undergraduate students. No interest is charged while you are in school at least half-time and during deferment periods.

Direct Unsubsidized

For undergraduate, graduate, and professional degree students. Interest is charged on unsubsidized loans during all periods.

Direct PLUS

For graduate, professional degree students, and parents of dependent undergraduate students. Interest is charged during all periods.

Direct Consolidation

For borrowers who want to combine their eligible federal student loans into a single loan.

To learn more about consolidation, visit StudentAid.ed.gov/repay-loans/consolidation or call us if you need help deciding if federal student loan consolidation is the right option for you.

To apply for a Direct Consolidation Loan, visit StudentLoans.gov.

Knowing and understanding the interest rate of your federal student loans is an important step in navigating the path to financial success.

2014-2015 Direct Loan Interest Rates and Estimated Payments. For Federal Direct Student Loans disbursed July 1, 2014 through June 30, 2015.

2013-2014 Direct Loan Interest Rates and Estimated Payments. For Federal Direct Student Loans disbursed July 1, 2013 through June 30, 2014.

What Sallie Mae will do for you

We're committed to providing you with:

  • Excellent customer service
  • Timely communications
  • Online access to information customized just for you
  • A quarterly interest statement emailed to you to keep you up to date about your account
  • We're here to help you on your path to financial success. Please contact us whenever you have a question about your student loans.


What to do now

  1. Register now for an online account at SallieMae.com. Be sure to keep your contact information up-to-date. Even if you're not yet in repayment, we recommend checking in periodically to review the details of your student loan account.
  2. Sign up to receive email communications from Sallie Mae. It's an easy way to save paper, reduce clutter, and quickly receive important information about your loans.

Know what you owe and who is servicing your loans

For more information about all of your federal student loans, visit the National Student Loan Data System at NSLDS.ed.gov. It's the centralized database for all federal student aid. Note that NSLDS does not include data about any private student loans you may have received.

Sign in to NSLDS using your FAFSA PIN. Forgot your PIN? No problem, visit PIN.ed.gov