Resources for Schools 
Borrower Correspondence Samples We keep borrowers informed with clear, concise, and regular communications.
Counseling Delinquent Student Borrowers: A guide to help schools reduce delinquency and default (PDF) Strategies to create a successful default prevention plan and effective communication tools including letter samples.
Default Prevention: Guiding Your Students Along the Path to Success (PDF) Learn more about what Sallie Mae is doing to help prevent delinquency and defaults and how we're guiding your students along the path to success.
Default Prevention Resource Information from Federal Student Aid Information to help you manage delinquency and prevent default including the U.S. Department of Education's Cohort Default Rate Guide.
Frequently Asked Questions for Schools (PDF) A resource to address schools' FAQ including information on available reports, how to gain access to tools, and so much more.
Federal Loan Servicing Snapshot Report (PDF)
| Definitions		 Custom report on loans we service for your school.
Information for Financial Aid Professionals (IFAP) Web site with consolidated guidance, resources, and information related to federal student aid including: Federal Student Aid Handbook and NSLDS Reference Materials.
Repayment Outreach Email Template (PDF) Templates to help schools share important information with students that recently entered repayment
Repayment Outreach Letter Template (PDF) Templates to help schools share important information with students that recently entered repayment
Repayment Plans Overview with Fact Sheets (PDF) An overview of federal loan repayment plans including fact sheets.
Sallie Mae: “Working Together to Help Students Manage Their Loans” Information Sheet (PDF) Learn about the resources that will help your students and their families deal successfully with their loans.
SallieMae.com Online Features and Benefits (PDF) An overview of the online tool for borrowers to manage their loans.
SallieMae.com Online Student Loan Management Tool (PDF) An easy way for borrowers to manage their loans. See features and recent enhancements of Sallie Mae’s online loan management tool
School Servicing Guide (PDF) This detailed guide is a one-stop source for all Sallie Mae—Department of Education Loan Services information.
School Contact Information (PDF) Comprehensive list of contact information for schools.
Webinar Schedule  2012-2013 (PDF) Find a full list of our scheduled webinars for annual years 2012-2013.
Resources for Borrowers 
10 Things to Do When It's Time to Repay Your Loan (PDF) This checklist is designed to help students get off to a good start in repaying their student loans.
bedebtsavvy This helpful site provides valuable financial literacy information for borrowers.
Frequently Asked Questions for Borrowers (PDF) A resource to address borrower's FAQ. Note-customers should securely login to their account at SallieMae.com to access additional content.
Income-Based Repayment (IBR) Fact Sheet (PDF)
| Spanish Version (PDF)		 What students need to know about Income-Based Repayment (IBR).
Military Benefits Brochure (PDF) For Members of the U.S. Armed Forces: What You Need to Know About Your Federal Student Loan Benefits
Money-Saving Strategies (PDF) For student borrowers who are on a tight budget, we offer helpful tips on saving money on housing, banking services, and more.
My Financial Goals (PDF) Student borrowers can use this calculator to determine how long it will take to reach specific financial goals.
My Monthly Budget (PDF) This interactive tool helps student borrowers create and stick to a monthly budget.
Pay As You Earn Fact Sheet (PDF)
| Calculate estimated payments		 Detailed information about Pay As You Earn repayment plan.
Public Service Loan Forgiveness (PSLF) Fact Sheet (PDF) What students need to know about Public Service Loan Forgiveness (PSLF).
StudentAid.gov Helpful information for students and parents including: Prepare for College, Types of Aid, Who Gets Aid, FAFSA: Apply for Aid, Repay Your Loans
Student Loan and Financial Planning Checklist (PDF) A checklist to help borrowers stay organized.