Customer Correspondence

Sallie Mae sends customer friendly correspondence with clear messages and actionable next steps, beginning with the welcome letter and throughout repayment.

Welcome Letter
Note – content varies slightly depending upon source of loan sent to Sallie Mae for servicing (e.g., from COD, from another servicer) .		 Download PDF
Welcome Letter (email) Download PDF
Enroll in Automatic Debit and Save Money Download PDF
Quarterly Interest Statement (In-School or Grace, available via email) Download PDF
Quarterly bedebtsavvySM Newsletter (email) Download PDF
In School (email) Download PDF
In Grace (email) Download PDF
Nearing Repayment (email) Download PDF
In Repayment (email) Download PDF
Monthly Customer Billing Statement Download PDF
Change in Customer's Enrollment Status Download PDF
Cover Letter and Repayment Schedule Download PDF
Customer has Difficulty Making Payments Download PDF
Delinquency Notice – (15 days past due) Download PDF
Delinquency Notice – escalated concern (60 days past due) Download PDF
Delinquency Notice – seriously past due (120 days past due) Download PDF
Congratulations on Paying Off Your Student Loan (email) Download PDF
Congratulations on Paying Off Your Student Loan Download PDF