Guidance for Borrowers on the Path to Repayment

Sallie Mae® is making it even easier for students to understand their federal student loan status and repayment options. In our Federal Student Loan Information Center, we are giving students and borrowers the information, tools, and resources they need to better navigate their path to successful repayment of their Sallie Mae-serviced federal student loans.

Customer Correspondence

Sallie Mae sends customer friendly correspondence with clear messages and actionable next steps, beginning with the welcome letter and throughout repayment.

Welcome Letter
Note – content varies slightly depending upon source of loan sent to Sallie Mae for servicing (e.g., from COD, from another servicer) .
Download PDF
Welcome Letter (email) Download PDF
Enroll in Automatic Debit and Save Money Download PDF
Quarterly Interest Statement (In-School or Grace, available via email) Download PDF
Quarterly bedebtsavvySM Newsletter (email) Download PDF
In School (email) Download PDF
In School and Nearing Grace (email) Download PDF
In Grace (email) Download PDF
Nearing Repayment (email) Download PDF
In Repayment (email) Download PDF
Monthly Customer Billing Statement Download PDF
Change in Customer's Enrollment Status Download PDF
Cover Letter and Repayment Schedule Download PDF
Customer has Difficulty Making Payments Download PDF
Delinquency Notice – (15 days past due) Download PDF
Delinquency Notice – escalated concern (60 days past due) Download PDF
Delinquency Notice – seriously past due (120 days past due) Download PDF
Congratulations on Paying Off Your Student Loan (email) Download PDF
Congratulations on Paying Off Your Student Loan Download PDF