Sallie Mae – Taking Over Loan Details
You'll have more time for the important matters when you leave loan details to Sallie Mae. You can count on us to smoothly process your students’ loan applications, deliver their loans, disburse refunds, and answer their questions about managing their accounts. Along the way, we’ll provide you with an uncommonly high level of service, web-based training, guidance, and support.
Processing Applications and Delivering Loans
Sallie Mae's easy loan application and efficient OpenNet® loan delivery system,
available at no charge, allow you to stay focused on counseling students and families.
When you want to develop customized reports, OpenNet allows online, anytime access
to your school's education loan data. Thanks to the system's proactive monitoring of
file transmissions, data are always accurate.
Dedicated school support
CollegeServ is a team of highly trained customer service representatives that is dedicated to helping schools manage the financial aid process.
CollegeServ handles inbound phone calls from any school customer that participates in the FFELP or uses Sallie Mae for private loans. The team is also proactive, making outreach calls to schools to ensure that the process is functioning smoothly.
Electronic Services provides technical support to our school, lender, and guarantor customers who use our electronic products or services. Our specialists use a call/problem management system to track your issues and maintain a detailed history of how we assisted you. Electronic Services is a great resource for your electronic file processing questions.
Enabling Borrower Account Management
With our online account management tool, Manage Your LoansSM, borrowers have around-the-clock, secure online access to their Sallie Mae serviced loans. Students can use Manage Your Loans to make loan payments any time or have instant access to their account information, including complete payment history.
At any point, they can easily update their student loan account information, including changes in address, email address, or telephone number.
Benefits of Sallie Mae Loan Delivery and Servicing
- Seamless Integration: OpenNet® fits with any financial aid management system
- Data on Demand: Customized reports are available within minutes
- Easy Data Transfer: Information is easily transferred to any lender, guarantor, or servicer who has a relationship with Sallie Mae for processing
- Save Time: Manage Your Loans system allows students to answer their own questions about their loans