Support Documentation

Sallie Mae – Offering Product and Service Support Documentation

Our technical documents* include system and service guides, file specifications, and report descriptions. Please note, we periodically revise technical documents on this site. Before distributing any documents that you’ve printed, be sure you have the most current version.

Getting started
To access a list of technical documents specific to your business, please choose the link below that describes your organization.

Questions?
You may not have all services described in these technical documents. If there is a service you wish to have activated, contact your account executive. Please note the exact name of the service you are interested in before making the call.

Printing documents
The technical documentation on this website is periodically revised to make the most current information available. We caution against printing these documents to avoid distribution of outdated material. If you choose to print this documentation, please check this site periodically to make sure you have the latest version.

Get your DocumentDirect reports now!


* You'll need Acrobat Reader, available free from Adobe, to view these documents.

Access sallie mae
secure sites

Sign-on to access OpenNet, Web Access, eClient, and
Document Direct.

ARE YOU A STUDENT OR PARENT?

Find the information you need quickly and easily:

Have Questions?

To contact a specialist to learn more about Sallie Mae becoming your partner in the business of education, email Sallie Mae Campus Solutions® at salessupport@salliemae.com or call (800) 531-4300. Hours of operation are Monday-Friday 8:30 AM-7 PM ET.

Please contact your Sallie Mae account executive or contact CollegeServ® at (888) 2-SCHOOL (888-272-4665) or collegeserv@salliemae.com. Hours of operation are Monday-Friday 8:00 AM-8:00 PM (Eastern Time).